Last updated: 25 Nov 2025
At LinkIt, we want every user to have a positive experience with our digital services. Because LinkIt is a subscription-based software-as-a-service (SaaS) platform, access to features is provided immediately upon activation.
Refunds for new subscriptions are available within 14 days of purchase if you experience a technical issue or the service does not function as described.
After 14 days, refund requests may still be reviewed on a case-by-case basis if a platform-related technical issue prevents normal use of the service.
Because LinkIt is a digital product with instant access, we generally cannot offer refunds for:
You may cancel your subscription at any time. Cancellation prevents future billing but does not automatically refund previous payments.
All billing, invoicing, tax processing, and refunds are securely handled by Paddle, our Merchant of Record. Paddle manages all financial transactions on our behalf.
If you request a refund, our team may coordinate with Paddle to review and process your request.
If you believe you were charged more than once for the same billing period, please contact us immediately so we can verify the charge and coordinate a correction through Paddle if needed.
If a dispute or chargeback is initiated through your bank or payment provider, your LinkIt account may be temporarily restricted during the investigation process.
For any refund-related questions or to request assistance, please contact us at:
support@linkitup.app